Frequently Asked Questions

Why do you use wireless, why not phone lines, or fibre?

Fibre is expensive and the Merseyside region has little of it, and using BT’s old telephone lines for a modern business is not only slow, cumbersome and unreliable, it is also expensive. Therefore, we found an alternative that is fast, reliable and cheaper.

What do the various Contention Ratio’s Mean?

If you take our basic Bronze package that gives a ratio of 35:1, this means that up to 35 other businesses could be sharing the same connection as you, which is typically how Broadband works. With Baltic Broadband contention ratios are based on the radio mast that serves our customer, so its not always strictly correct as we may not have 35 customers in that area or on that mast, so please take contention ratios as a worst case scenario.


Can I see my usage at any time?

Yes, you can login to your account at anytime and see your usage against your billed package for that period of time.

Do you offer Email accounts, Website Hosting and Cloud Services?

No. We focus our efforts and expertise on what we do best – providing excellent Internet Access in innovative, fast and cost-effective ways.

For phone services such as Virtual Telephone numbers, we’ve partners with VoiceStack from Telecoms Cloud who can offer phone numbers for businesses.

How do you pay, do you offer credit?

Services are prepaid for a month in advance, similar to that of other phone line or mobile packages. Ultimately, allowing us to keep costs low for customers. However,  we do offer a credit line service on application and at a higher monthly cost.

What if I move office?

Yes, we offer a “Lift & Shift” service as part of a relocation plan, please contact us for further information.