Contacting Us
We know it’s important to be able to contact the right team when you need to, please use the details below or our contact form on the right. WhatsApp users can also scan our QR codes to be connected directly to our teams.
Technical Support Team
- Call: 0151 279 1001 (24 hours a day, 7 days a week)
- Email: support@balticbroadband.com to log a support ticket to report faults or make access and service requests
Customer Care Team
For non-technical questions such as account updates, billing enquiries and anything else:
- Call: 0151 279 1002 (Monday-Friday, 09:00 – 17:30)
- Email: customer@balticbroadband.com
Sales and Account Management
If you are new customer or existing our expert sales and account management teams can help:
- Call: 0151 279 1000 (Monday-Friday, 09.00 – 17:30)
- Email: sales@balticbroadband.com
Postal Addresses
Liverpool City North (Head Office): 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ
Liverpool City South: Mariners House, Queens Dock Business Centre, Norfolk Street, Liverpool, L1 0BG
Baltic Broadband Limited is registered in England & Wales (No. 10868537). Registered Office: 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ.
