Contacting Us

We know it’s important to be able to contact the right team when you need to, please use the details below or our contact form on the right.  WhatsApp users can also scan our QR codes to be connected directly to our teams.

Technical Support Team

  • Call: 0151 279 1001 (24 hours a day, 7 days a week)
  • Email: to log a support ticket to report faults or make access and service requests

Customer Care Team

For non-technical questions such as billing updates and queries, general account queries, change in contact details and contract novations etc.

Sales and Account Management

If you are new customer or existing our expert sales and account management teams can help:

Postal Addresses

Liverpool City North (Reg. & Head Office): 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ

Liverpool City South:  Mariners House, Queens Dock Business Centre, Norfolk Street, Liverpool, L1 0BG

Baltic Broadband Limited is registered in England & Wales (No. 10868537)

Contact Form