Contacting Us

We know it’s important to be able to contact the right team when you need to, please use the details below, otherwise for non-urgent issues, you can use the form on the right hand side of this page.

Technical Support Team

  • Call: 0151 279 1001 (24 hours a day, 7 days a week)
  • Email: support@balticbroadband.com to log a support ticket to report faults or make access and service requests

Customer Care Team

For non-technical questions such as account updates, billing enquiries and anything else:

Sales and Account Management

If you are new customer or existing our expert sales and account management teams can help:

Postal Addresses

Liverpool City North (Head Office): 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ

Liverpool City South:  Mariners House, Queens Dock Business Centre, Norfolk Street, Liverpool, L1 0BG

Baltic Broadband Limited is registered in England & Wales (No. 10868537). Registered Office: 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ.