Contacting Us
We know it’s important to be able to contact the right team when you need to, please use the details below, otherwise for non-urgent issues, you can use the form on the right hand side of this page.
Technical Support Team
- Call: 0151 279 1001 (24 hours a day, 7 days a week)
- Email: support@balticbroadband.com to log a support ticket to report faults or make access and service requests
Customer Care Team
For non-technical questions such as account updates, billing enquiries and anything else:
- Call: 0151 279 1002 (Monday-Friday, 09:00 – 17:30)
- Email: customer@balticbroadband.com
Sales and Account Management
If you are new customer or existing our expert sales and account management teams can help:
- Call: 0151 279 1000 (Monday-Friday, 09.00 – 17:30)
- Email: sales@balticbroadband.com
Postal Addresses
Liverpool City North (Head Office): 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ
Liverpool City South: Mariners House, Queens Dock Business Centre, Norfolk Street, Liverpool, L1 0BG
Baltic Broadband Limited is registered in England & Wales (No. 10868537). Registered Office: 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ.