We Love Giving Something Back

We give help to organisations who do amazing things in our local community here within the Liverpool Community Region, from broadband access through to colocation hosting, we aim to be a real help to organisations that can help our people.

We love to give free or discounted services to local charitable causes like Thrive CICNorthern Power Women, The Whitechapel CentreADHD FoundationMersey Youth Support TrustCommunity FoundationsMerseyside Law CentreWaterloo Rugby Club, and many more.

We do have a criteria that we look for when providing help:

  • The organisations objectives/outputs must benefit people within the Liverpool City Region, with clear visibility on who the beneficiaries are
  • The organisation must not be looking for a cash donation alternative
  • We look for a four star rating or more at Charity Clarity

If you’d like help and want to make an application to Baltic for such, please email us at givingback@balticbroadband.com and we’ll be in touch as soon as we can.

Our Statistics

52
Organisations Helped
12,000
Beneficiaries
8
Average Install Lead-Time
350
Min.Speed

Good Causes that we’ve helped

Help that we’ve given

Lockdown Help

During the COVID-19 lockdowns, we gave free internet to low income & vulnerable families, schools, places of worship and struggling local businesses who were fighting for survival.

Helping Local Businesses

Since 2017, we’ve helped over 200 struggling businesses with low cost broadband so we can help them stay connected and hopefully help their recovery.

Help vulnerable families

Since 2017 we’ve pioneered the way with low cost broadband to help vulnerable/unemployed families get and stay connected when they need it most.

What Our Customers Are Saying

Baltic's team went the extra mile with supplying their Fixed Wireless Access product into our new premises at Liverpool One. So far, we've enjoyed an excellent & stable service that has beat the competition hands down. Fast installation and great personal service from what is a clearly and industry leader.

Mark Beardsell, CBRE Managed Services Ltd

Our previous internet provider struggled to maintain consistent speeds and reliability and was unable to accept responsibility for repeated outages, which were only aggravated by turning off their contact center phones every time there was an issue. Baltic provided a 350Mbps (upload and download) guaranteed speed connection with 24/7 support and with both a private and guest wifi system that covers 100% of our studio space.

We’ve found the new internet connection to be a big improvement to our productivity and everyone in the studio has given good feedback. We're also really pleased with how fast the turnaround was (from order to a complete working system). Thank you Baltic for supplying us with much better overall service.

Ben McWilliamsDraw and Code

We engaged Baltic Broadband and used its Fixed Wireless Access service due to an issue with our IT company & ISP (due to an ongoing dispute) who terminated our hotel’s internet connection unexpectedly, affecting our payment/till systems, booking systems, WiFi and guests and at a time our hotel was at maximum weekend capacity.

Just 4 hours after signing their contract, Baltic Broadband rapidly deployed a 1Gbps Leased Line to our Liverpool City Centre hotel, enabling the hotel to become fully operational once again, helping to reduce operational issues and financial losses.

Ben Elder MIH, Director, Dixie Dean Hotel

Baltic installed a high speed service using the fixed wireless access product. We are very happy with the performance provided and the additional support with upgrading it (within hours) as our team has expanded. With being Wireless, we did not need to have fibre cables installed or our car park dug-up, so we are happy in many areas!

Mike Mounfield, Lu Ban Restaurant Limited

Baltic's Fixed Wireless Access Product allowed us to get up and running within a matter of days, while BT and others had a 6 month lead-time. Their 20Gbps of Internet provided us with a stable, cost effective service that was very fast and reliable.

Cream Liverpool

We've had fibre for years and regularly have at least 2 fibre breaks each year without fail. While our old provider does come out and repair it for free, the downtime to our business was severe. Since we switched to Baltic's Fixed Wireless Access product, we've had 2.3 years continual service so far without any downtime at all, despite local power cuts, 100mph winds, bad weather, heat waves and more!

Tim Ackers, Mclaren Automotive

"Baltic's installation of a wireless connection into our Liverpool City Centre offices has provided us with a much more reliable, stable and faster service than with our previous provider who was more expensive. With our new Baltic connection, I can link our studio's software to remote post-production studios at lightning speed and it's consistent, and so far so good, we are really happy with Baltic Broadband!"

Sam AugusteOnomatopoeia Post

Baltic provided our new office with a wireless connection far faster than we'd been quoted by other providers. Not only did they take the time to come out to see us and sit down to explain in layman terms how things would work, they really went the extra mile to look after us, quite a refreshing change from BT and others who treat us with contempt!

James Sergeant

Baltic Broadband really showed their strengths with getting our 500Mbps wireless leased line running in just 3 days from order, Bravo!, we are now able to complete our move far quicker than the 90 days quoted by other providers, plus I love that I'm now dealing with a local company rather than an overseas call center type operation who won't really value our business.

John BjornestadPinpoint Couriers

We are very happy with Baltic's Fixed Wireless Access product, we've had one single downtime event in 3 years (that was our own power cut) and no cause or reason to contact Baltic's support due to the fantastic uptime we've enjoyed. The business next door to us has a fibre coming into his property and has endured years of misery with the regular failures, that is, until we told him about Baltic and he's now moved over.

Sarah Roberts, Pioneer Healthcare

Baltic enabled our City Stop apartments with high speed internet, and since then, our on-line reviews have really improved, with all guests now being able to stream, do social media and even work during their stay with us. A good internet connection provided by a local company who really cares about our business is hard to come by, what a great find Baltic Broadband really was!

Andzelika AntuchaiteCity Stop Apartments

We already have fibre into our premises that acts as our main line for our 80+ office based staff. We use Baltic's Fixed Wireless product as a backup as it's a perfect technology to counter the often fibre breaks that we have on the main line. Wireless is an ideal product to use as a backup because it does not travel along the same routes as fibre, it simply comes through the air. Now we have the best of both worlds.

Large PLC in Liverpool

Baltic's installation of a wireless connection into our Liverpool City Centre offices has transformed our operation with a 1Gbps Connection. Not only was it installed within a few days, we have 8 times faster speed for half the price!

Karen Woodside, Merseyside Law Centre(Baltic customer installed March 2022 with Fixed Wireless Access Product)

Baltic set up our new Fixed Wireless Access service in record time. We've enjoyed high speeds and super reliable service all the way through.

James, Rose, St James House PLC

Fixed Wireless Access was clearly the choice when faced with months of road closures, digging up the city's streets and the pain having to deal with overseas call centres for 9+ months (with BT). One call to Baltic resulted in a 1Gbps service that was installed within 4 working days and more stable that we've ever had from any of the other providers in our other properties.

John Graham, Contract Vehicles

Baltic have been able to setup the Fixed Wireless Internet product to our premises within just a few days and for at least half the cost of the nearest competition. As we share the building with our tenants, it was also a great asset to help attract people into our space as we have Liverpool's Fastest internet already installed and waiting for them!

Rachel Bird, City Hearts

A a small business, we really struggled with getting good reliable connectivity from BT and on 4G. Based in the Liverpool City Centre, we struggled to take card payments as our internet was very slow and totally unreliable. Thanks to Baltic Broadband, we went from 4Mbps download and 700Kbps upload to 350Mbps upload and download within a matter of days, now I just need our staff to wash the cars faster! 🙂

Ali AlqasbJamaica Street Car Wash