You can find out which venues that Baltic’s connectivity is enabled in by pressing any of the “Book Now” on any of packages (to see the real-time drop down list of venues), or simply click here. We do it like this as some venues are seasonal and taken off-line dynamically.

No, we don’t impose any data limits on any services.  In addition to that, we guarantee the speeds for the duration of each booking.

No, there is no contention (sharing) of the connection at any point.  The speed that we offer is guaranteed for the duration of the booking.  Upload and download speeds are the same (synchronous). You are effectively renting a “leased line” for a period of time.

No, simply start your booking by pressing the “book now” button on the package that you are interested in, it should take around 10 minutes to complete the booking form. 

Once you have pressed submit and your payment has cleared, your service will be fully booked and ready to use (if it’s for the same day) or for when you need it.

The booking fee is chargeable per booking made and covers our platform fee’s for taking payment and the real-time switch-on of the service at the required venue. 

If you are booking across multiple days/weeks, you will pay one booking fee only.  If you cancel your booking at any time, the booking fee is non-refundable.

Yes, once you have made a booking, you can cancel up to 48 hours before and you will be refunded your package cost in full, however without your booking fee as that is non-refundable.

Yes this is possible, however there will be additional charges to cover our legal costs.

We will provide you with 24hr support that is available 365 days per year from our base within Liverpool City Centre. Once your booking is confirmed, you will be provided with our support details that will contain a dedicated telephone number and email address for our Network Operations Centre who will be on hand to assist you if required.

As part of any booking, we actively monitor your connection during your booking window and ensure that things are operating correctly for you.  When making a booking with us, it’s important to provide us with the on-site technical contact (OB team, organiser, producer, director of photography etc) so that we can keep in touch with you.

The service is automatically disconnected 15 minutes after the booking has been completed.  For example, a 24 hour booking starting on your instructed day/time of Monday at 20:00hrs will end on Tuesday at 20:15hrs.

We accept Accept all major debit and credit cards from customers these include Visa, MasterCard, Maestro, American Express and Discover.

If these options are not suitable, we do accept payment by Bank Transfer, you can select this option on the booking form, when you do, we’ll send you an invoice by email for payment.  The booking is only secured once the payment has been made in full.

Dry hire means that we provide internet only with your booking, i.e we don’t supply an on-site Engineer to help you setup your equipment and stay throughout your booking.

You will however have 24/7 access to our support line and email if you have any support issues.  that said, we do offer an on-site Engineer starting from £350+VAT per day.

They are point to point links that are a direct network connection between supported locations that can be used for a variety of uses.  Once live, it works like a network cable between the chosen venues, offering customers the ability to run their own network on a layer 2 basis. A Layer 2 link is ideal for customers running events, broadcasts etc across multiple venues and would like them linked together. Note : There is no internet connection provided with this service.

Yes, there are no restrictions in place to run VPNs or anything similar of that nature

We support both copper or fibre.  Copper can be ideal for speeds up to 1Gbps and is a typical RJ45 port provided in a rack within the venue. POE (power over ethernet) can also be provided free of charge, normally available as 24v (passive POE), 48V (POE+) and 54v. Fibre is used for speeds from 1Gbps to 10Gbps and is normally delivered using single mode fibre. We can provide copper and fibre cables that will connect from the customer service point to your equipment if required, for a small extra fee.

Yes, we can provide on-site engineering support (using qualified engineers, registered with the Institute of Engineering and Technology) from £350 per day.

Yes, we also offer solutions from a portable connectivity backpack (that you take to your location) to a flight case style rack (for large events) and even a drive to site vehicle, all can be hired on a daily/weekly basis. All solutions can also be connected back to your venue (as a Layer 2 service), so you can extend your local network at the venue into the remote location easily.