Need help/advice?  Call us on 0151 279 1111

Liverpool ONE is one of Europe’s leading retail and entertainment destinations, set in the heart of Liverpool City Centre.

Built around the existing streets of Liverpool, the 1.65 million sq ft contemporary open-air complex is a must-visit for those who love to shop, eat, drink and relax.

Liverpool ONE has over 170 stores, bars, restaurants and leisure experiences, including a 14-screen cinema, a five-acre park, Liverpool’s first competitive-socialising Esports bar, as well as the largest Gravity MAX, providing 12 immersive and experiential activities. It is home to retail firsts, creative pop-ups, international flagship stores, as well as independent and local brands. The destination spans across five areas including Paradise Street, South John Street, Peter’s Lane, Hanover Street and the Leisure Terrace facing Chavasse Park.

Within Liverpool One, Baltic Broadband has installed a large-scale 100Gbps Digital Connectivity Network that spans the entire estate.  This dual dark Fibre & Fixed Wireless Access network has been designed for ultra-high speeds (from 100Mbps to 100Gbps) coupled with maximise resilience that provides maximum up-time, all backed by a 100% Service Level Agreement which is further underwritten by £10m of product Liability insurance.

In addition to high speed internet, the Liverpool One estate has pre-installed access to other networks, such as LCR Play, Cloud Connect and Baltic Ping including direct access to City Centre Data Centres so retailers can co-locate equipment off-site if required.

To obtain Pricing, you can email our Liverpool One dedicated team, or call us on 0151 279 1111, read more about the Features of our network at Liverpool One, or learn why customers decide to choose Baltic Broadband.

Features

Fast, Reliable, Guaranteed Internet for Business

Enjoy ultra-fast, low latency and personalised internet from 100Mbps to 100Gbps, installed the same day (or within 10 days) and backed by our 100% service level agreement to keep your business connected 24/7.

Same Day Switch-On

If Baltic is already present within your demise, you can get same-day switch-on. We can get you activated within the hour to get your business connected, if not, lead-times are usually around 10 working days subject to survey and estate approval.

Enjoy Flexible Pricing

Don’t get tied into long onerous commitments with other providers.  We offer flexible Daily (Great for retail activations), Monthly, 12 month and 3-year internet packages that can be scaled up and down as your business does.

Outstanding Local 24/7 Support

Our Engineers are on-hand 24/7 to support your businesses and are based at either end of the Liverpool One estate should you need us, which is how we can offer our industry leading 100% Service Level Agreements.

Use Your Broadband Package Outside

Every Baltic customer can use their internet package (free of charge) outside of their demise and to any of the public free WiFi hot-spots that we’ve setup around the Liverpool City Region, which great for remote working and company meetings.

Highly Resilient Infrastructure

We have multiple 100Gbps connections entering the Liverpool One estate that connect into the heart of the Internet in London and into Manchester for additional resilience so that we avoid single points of failure, ensuring maximum up-time for your business. 

We monitor & maintain your connection 24/7

If we spot an issue with your connectivity, expect to hear from us promptly as we get in touch, launching an investigation while keeping you in the loop so you can manage your operations accordingly.

Move your IT out, but still keep it close

Baltic runs it’s own local Data Centre’s at each end of the estate so tenants can move power-hungry, heat generating servers out of their demise and into our hosted facility while retaining fast reliable LAN speeds, freeing up valuable space & resources.

Powered by Renewable Energy

Baltic Broadband generates it’s own Renewable Energy (that we generate here in Liverpool) that powers our network and of course your business.  This helps many of of our customers firm up their Green Credentials while being better for the Environment.

Technical Features

Extreme Resilience

Baltic’s Network at Liverpool One is served by four separate internet connections (Fibre and Fixed Wireless Access) from separate geographical locations, powered by alternative electrical power feeds from different substations with full battery backup.

Connect to the local games and Esports Network

Connect your business to the region’s local dedicated games network called LCR Play, a private network that circles the regions games companies, Esports venues connecting them up onto this closed user-group network.

Link your other locations

With our high performance Layer2 network, you can link together other locations within the estate, such as connecting your stores together (without need of the internet) to expand your retail or office network while aiding resilience.

Traffic Prioritisation Service

Tell us your most used/visited websites and services and we’ll prioritise those for you, making them faster and more responsive. You can add up to 10 websites for optimisation.

Connect to the Independent Film Makers Network

 That connects up several film, arts venues and broadcast facilities so content producers can create & share their content via a secure high speed local network. 

Access Internet Exchanges Directly

We also offer customers the ability to break out at IX Liverpool, IXManchester and on LINX if they wish, accessing the very heart of the Internet.

Internet of Things Enabled

We’ve installed a LoRAWAN network so companies can use the free of charge wireless network for the creation of sensors, applications and many more.

 Direct connections to local University networks

We’ve installed direct connections to the regions local Universities so businesses can connect up, collaborate and share information on this Academic Network. 

Use our Direct Connections for low-latency

Let us fine tune the internet for you, using our low-latency peering agreements and Direct Connections to cloud and content providers so that your data transfers are rapid.

Frequently Ask Questions

What Resilience do you have in place?

Baltic’s Network at Liverpool One is served by four separate internet connections (two Dark Fibre and two Fixed Wireless Access connections) each from the North and South parts of the estate, powered by alternative electrical power feeds from different substations with full battery backup that will power our infrastructure for around 12 hours in the event of a power failure.

Our North Connectivity is directly connected into LINX Manchester (Manchester Internet Exchange Peering Point). At this site, we have over 100Gbps of onwards connectivity to various content and eyeball networks with backup BGP sessions to IX Reach, AMS-IX and a range of transit providers.

Our South Connectivity is directly connected into London at the London Internet Exchange (the core of the Internet in the UK) which is the point that we peer with other networks and exchange traffic directly with them.  At this site, we have over 100Gbps of onwards connectivity to the rest of the world with backup BGP sessions to LONAP, IX Reach and a range of transit providers.

How does the Baltic Roam WiFi Work?

Customers can use their Internet package at any of the various public WiFi points around the city.  They simply use the login that we provide, connect and use for as long as they require, without any data limits.  Read the full detail at here.

How is the energy that we'd use Renewable?

We generate our own renewable energy from the various power plants that we have around the region, that power the Baltic Network.  Please see our Renewable Energy Page for a more detailed explanation.

Do I have to go with Baltic for my connectivity ?

As a Liverpool One tenant, you can choose any Internet Service Provider for your connectivity needs.  That said, Baltic Broadband has invested heavily into the estate to provide high grade, high speed digital connectivity that can be installed within as little as 10 working days from order.  As we have an agreement with the estate directly, we’re able to speed up the time it takes for delivery, while having a site-wide wayleave that benefits tenants by reducing costs and time taken.

Do you offer long term contracts so we can fix our costs?

Yes we can offer monthly contracts (ideal for pop-up shop’s etc), 12 month or 3 years depending on your preference or remaining lease time at the Liverpool One estate.

How can I extend my network in my demise into your Data Centre?

Yes, some Liverpool One customers ask us to connect together their offices, stores or even our edge data centres in order to form a private network between them, which is ideal for security, low latency and other applications.

If you are an existing Baltic customer and already have Internet or point to point connectivity with us, you can use the same incoming cable to be configured as a multi-Service port.  This provides you with 8 ports that are used to supply you internet (as before) while also presenting new ports as direct layer 2 connections.  This way, it acts as a long point to point network connection between both places.

We've had trouble with other Internet Providers, how are Baltic any different?

Baltic are a very different company than most and offer customers a totally difference experience one that is founded on personal relationships, trust and knowing that Baltic have your back in your time of need.  You can read more about us on our About Us page while also taking a look at Why Customers Choose Baltic Broadband.

Internet is critical to our operation at Liverpool One, how can I ensure I'm protected?

Baltic operates a high speed & highly resilient network for it’s customers at Liverpool One.  Most of the connectivity packages that we offer are protected by default with various layers of redundancy and in-built natural resilience as part of it’s design.

If you need additional protection and require a 100% service level agreement, a contracted fix time, with insurance backed compensation, 24hr support and use of our mobile connectivity service (should we fail), please see our Baltic Bulletproof product.

We'd like to do a retail activation, can we rent internet for a day?

Yes, we offer short term packages that are charged daily or weekly and have been designed for retail activations (such as an interactive experience involving the company, its staff, and its consumers) or simple product launches.  We charge a setup fee to bring the internet to your outdoor POS display/stand/pop-up within the Liverpool One estate, then a daily or weekly rate based on the required speed.  All services are leased lines with speeds starting from 100Mbps right up to 10Gbps.

What Our Customers Are Saying

Baltic's installation of the 10Gbps fibre line into our co-working space has helped us transform our operation. Our residents can now access the internet at blazingly fast speeds.

Chris Witterick, Launch22

We are very pleased with the service provided by Baltic Broadband. They understood our requirements and saw how we struggled on using 5G for your office which was proven to be unreliable. We’ve now got 350Mbps upload and download and it was installed within 10 working days, which will help transform our business.

Rob WycherleyMobius

"Baltic's installation of a wireless connection into our Liverpool City Centre offices has provided us with a much more reliable, stable and faster service than with our previous provider who was more expensive. With our new Baltic connection, I can link our studio's software to remote post-production studios at lightning speed and it's consistent, and so far so good, we are really happy with Baltic Broadband!"

Sam AugusteOnomatopoeia Post

Moving into a BBEB was a wise choice for our charity, we were able to get up and running the same day (due to an urgent office relocation) and with fast speeds coupled with a brilliant service from Baltic Broadband!

Lisa, Williams, Hope & Will Ltd

Baltic installed a new fast 1Gbps connection into our new office within days complete with an internal WiFi system for internal distribution.

Tom Espin, Castore

Baltic's pre-enabled building allowed us to go live with our call centre within the same day we moved in, and at very high speeds, unlike the competition that quoted 90 working days!

Mark Jones, Ruby Debt Solutions Limited

Our existing provider were flummoxed as to why we are getting such regular severe dropouts that affected our call centre one weekend. Baltic went above and beyond the call of duty to work with us in providing a fast and reliable solution within just 6 hours, we owe you a pint guys!

Roger Jonas, Signature Living(Customer let down by existing provider and is now a permanent customer of Baltic)

Having had multiple power failures, issues with keeping our server room cool and grappling with the growing high costs of running an on-premise server room, we finally gave in and moved everything into Baltic's Data Centres. We're now spending less time running things, we've created more office space for our staff (now the server room as gone) while our servers are only a 10 min walk away from us.

AnonymousLocal Games Content Creator

Just to say thank you to Baltic who worked with us to get the Emergency Internet up and running during a street level power outage that lasted over a week. Their efforts allow us to keep streaming our live performances to the world during the 2021 lock-down

Paul Jones, Cavern Club

Baltic provide a number of 10Gbps leased lines that connect our various offices together securely while providing our home workers with high speeds that connects to our platform within Baltic's Data Centres, allowing us to take a hands-off, centralised approach to our IT infrastructure and at costs lower than running it ourselves.

AnonymousLCR Based Games Company

Thank you very much for setting up the connection to our offices on Church Street so quickly, I'm hearing good things from our office so far!

Anthony Osborne, Liverpool Bid Company

Our existing internet provider (BT) went off-line leaving us unable to take credit card payments or use any of our cloud based systems for days. Baltic's Emergency internet got us back on-line within 4 hours and unbelievably, at faster speeds than with BT!

John Barrow, Capital and Scull