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Job: Support Engineer

Posted by matt.wilson on 21 07 2019. 0 Comments

Primary Location : Liverpool

Salary: Negotiable

Job Type: Full-time (9am till 5:30pm Mon-Friday)

Are you a Support Engineer looking to work for one of Liverpool’s best kept secrets?

We are Baltic Broadband, leaders in Digital Connectivity. We provide a range of wired and wireless Broadband packages to businesses throughout the region, priced competitively and delivered within days, our high speed Internet services help transform businesses.

We can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous 30 days annual leave package, a bonus scheme, free gym membership, free home Broadband, the possibility of heavily subsidised accommodation and your birthday off.

As a Support Engineer, a typical day might include the following:

  • Ironing out a connectivity problem for the odd client, resetting some passwords and providing an awesome tech support service to clients who get in touch
  • Building kit ready for a clients job and keeping a stock room of kit maintained
  • Offering expert technical help to the team, to ensure they have the tools for new installations and the operation of our network.
  • Planning and designing fibre routes using various desktop tools
  • Creating/updating documentation of our ever expanding network
  • Being on a rota for out of hours emergencies (should they happen!)
  • Brainstorming with fellow Engineers to come up with new ideas for making Baltic Broadband ever better!

This Job might be for you if:

You hold a valid UK driving licence and don’t mind being on call for emergencies

You like helping people.  You get a kick out of getting people to those ahha! moments. You are patient, level-headed and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.

You pay attention to the details.  As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.

You think on your feet.  You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.

You communicate clearly.  You write well. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating in writing using our trouble-ticketing systems and on the phone as well as having excellent documentation skills

You have Commercial awareness,  deliver high quality work with little supervision and thrive on providing outstanding customer service and a positive support experience

You are motivated and driven and can work independently. You volunteer for new challenges without waiting to be asked.

You can diagnose problems and troubleshoot across LAN, WAN, Wireless, Firewall, Threat Protection and Load Balancing. 

Ideally, you’ll be a Support Engineer with 2+ years’ experience in a Service Provider environment.

Extra Awesome

  • Have experience of Antennas and Fixed Wireless Access/Mobile, Linux Administration Strong Coding Skills
  • Have experience of Virtual Machines (e.g VMWare)
  • Have experience of project management

To land this gig, you’ll need to have experience with most of the above and show that you can perform well in this very broad and busy role as you will be working in a small but fun and friendly local Liverpool business whereby it’s all hands to the pumps as we expand into the next chapter of our business.

How to Apply:

Please send a CV and a cover letter, detailing how your skills and experience match the role to our dedicated email address for this role. The address can be found by doing this basic test:

  1. Find the number in the MX Record of the domain matttest.co.uk with the lowest priority 
  2. Subtract from, the first 3 numbers of the IP address contained in the A record of jobs.balticbroadband.com
  3. Send your email to the resultant number @balticbroadband.com

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