The Ideal replacement for CCTV, Alarms, Door Entry Systems), credit card machines, fax machines 

For over a century, basic analog communication used in messaging systems in the UK have been handled by the public switched telephone network (PSTN).  That network is about to be turned off, fully, by 2027, ushering in a new era of telecoms.

Many systems including alarm systems, lift alarms/phones, medical equipment rail and motorway infrastructure, home telecare systems will need to be updated to function after the PSTN switch-off.

Baltic Red Connect is the answer.  It is a special priority broadband communications line that is designed for machine to person or machine to machine communications.It provides either an analogue line (with a dial tone, ideal for existing analogue equipment ) or a 10Mbps internet connection, anywhere you need it.

Designed in-house and using a wide range of communication paths, Baltic Red Connect is the ideal replacement product for PSTN analogue lines. Our custom designed systems have multiple communication paths in and out, are backed up by a 12hr battery and are remotely monitored around the clock.  Should a failure occur, we’ll dispatch an engineer to fix it within our agreed service level agreement.

Below we offer a range of packages to suit most applications.  If you have a requirement for something more, please contact us.

Discover Baltic Red Connect Packages, Learn About it’s Features or Learn why customers decide to choose Baltic Broadband.

Features

Multiple Communication Paths

Choose between two or four forms of connectivity that are connected together in a resilient solution ensuring that you are always connected.

Monitored 24/7

All of your connections are monitored simultaneously, should one fail, you’ll be the first to know, with our rapid phone call, text message, push alerts to one or a group of people.

No traffic management

Some internet providers prioritise data use for certain activities during peak times. But with Baltic we do no such thing.  Baltic guarantees the routing of traffic though it’s network 24-hours a day, which is backed by a stringent service level agreement.

Low packet loss

When data gets lost in transmission your internet experience becomes jerky and annoying. But the average packet loss with Baltic is just 0.11%, which means smooth gameplay all the way.

No data limits

Unlimited usage means endless sessions with all the downloads, uploads and streams you can manage. And you’ll never have to watch the data clock!

12hr Battery Backup

A 12-hour dual UPS is included that keeps your service going for up to 12 hours during a power outage. Along with your internet connection, we’ll also monitor the UPS 24/7, service it and replace it’s batteries when required.

Baltic Red Connect Pricing

Dual

£ 75

per month
  • £350 Setup Fee
  • Fixed Wireless Access & 4G Connection
  • 60 Alerts per month
  • 12 Hour Battery Backup
  • Monitored/ Maintained 24/7
  • 24/7 Phone & Email Support
  • 100% SLA
  • 1 Static IP
  • 10 Day Lead-Time
  • 12 Month Contract
Order 100 Mbps

Triple

£ 99

per month
  • £350 Setup Fee
  • Fixed Wireless Access, 4G & Satellite Connection
  • 99 Alerts per month
  • Monitored/ Maintained 24/7
  • 12 Hour Battery Backup
  • 24/7 Phone & Email Support
  • 100% SLA
  • 1 Static IP
  • 10 Day Lead-Time
  • 12 Month Contract
Order 100 Mbps

Quadruple

£ 150

per month
  • £350 Setup Fee
  • Fixed Wireless Access, 4G & Satellite Connection
  • 120 Alerts per month
  • Monitored/ Maintained 24/7
  • 12 Hour Battery Backup
  • 24/7 Phone & Email Support
  • 100% SLA
  • 1 Static IP
  • 10 Day Lead-Time
  • 12 Month Contract
Order 100 Mbps

All prices are plus VAT and are billed monthly in advance. Package prices have included a 50% discount when on Direct Debit. Packages are subject to survey and coverage check and lead-time is based on a standard installation type. Additional static IP addresses are charged extra. Please read the product description upon order for the full detail on these products.

Frequently Asked Questions

I use a dualcom, BT Redcare or similar, is Red Connect the same?

Red connect is quite similar to an alarm system Red Care or Dualcom system.

For alalouse equipment (such as dialers on alarm systems, lift phone systems etc) :

We provide an analog line that simple replaces the PSTN. The analog line is just the same as before and you can even port your existing telephone number over to it.  You can

How does red connect compare to my £21/m analog line

Although Red Connect is an ideal direct replacement for an analog line, it is more expensive as it offers so much more.  Although there is a cost difference, your analog line was never proactivity and remotely monitored, as such, you couldn’t always be sure that it never had a fault when you needed it, it would work.

There have been many examples whereby a disconnected line has affected people, from persons stuck in a lift (the line was working and tested fine when the lift was installed) to alarm systems ringing all night unable to alert the key holder.

Why use Red Connect when we can just use 4G/5G?

Will it still work in a power failure?

Yes, Baltic Red Connect works in a power failure.  Every system that we supply comes with a backup battery that will keep the analogue line or internet connection running for at least 12 hours.  This can be extended at an extra cost to days or even weeks.

How does the battery backup work?

Our self-built UPS provides power to all the devices used within the Baltic Red Connect package.  It also trickle charges the battery, and if a power failure occurs, it still continues to operate the same equipment for up to 12 hours.  Note, once a power failure does occur, it will inform our network operations team who will be in contact with your named operational contacts right away.

What is Red connect designed for?

Red connect is designed as a drop-in replacement for:

  1. Analog PSTN lines, for example those provided by openreach.  These provide a dial tone and are powered from the exchange.
  2. Alarm system and other system proactive monitoring

Other systems that Red Connect also provides for are Lift Communication Systems, Panic Alarms, Burglar Alarms, Door Entry Systems & CCTV, Accessible Toilet Alarms, Area of Refuge Communication Systems, EPOS machines, faxes, panic alarms, information displays, traffic lights, some door and gate entry systems, CCTV and point-of-sale payment terminals.

What kind of alerts can I get?

Baltic Connect supports a wide range of alerts that are driven based on the following events:

  • Analog line disconnect (your equipment has disconnected)
  • Device not responding (your IP device no longer responding to our polling)
  • Failure of a single or more communication paths
  • Power failure

Each event can trigger alerts for example:

  • Automated emails to one or more emails addresses
  • Automated phone call to a person or group of persons simultaneously or round robin
  • Automated text messages to a person or group of persons simultaneously or round robin
  • Posting of a WhatsApp message to a person or within a group (for example “lift communication down” posted in a residents group)
  • Push notification to mobile device(s)
  • Web API call (WebhooksJSON request) to your given endpoint

Additionally, logging can also be enabled such as :

  • Logging events to a cloud spreadsheet (such as Google Sheets)
  • Logging to a cloud based shared calendar (such as Google Calendar)
  • Integration with a wide range of services such as Zapier, Amazon SNS

What Our Customers Are Saying

“

Baltic Broadband was one of the biggest positive impacts we could of made for our WFH workforce. Looking at yet another nationwide Virgin Media outage. This would currently be crippling out technical operations. Our office stays connected with Baltic Broadband. Whilst we see the backup line with Virgin Media, flap in the wind.

Worth every penny

Peter BrooksWushu Studios
“

We purchased Baltic Bulletproof for our new premises at Liverpool One. So far, we've enjoyed an excellent & stable service while knowing that Baltic are monitoring it's performance 24/7, it really give us confidence that they have our back.

Mark Beardsell, CBRE Managed Services Ltd
“

Our previous internet provider struggled to maintain consistent speeds and reliability and was unable to accept responsibility for repeated outages, which were only aggravated by turning off their contact center phones every time there was an issue. Baltic provided a 350Mbps (upload and download) guaranteed speed connection with 24/7 support and with both a private and guest wifi system that covers 100% of our studio space.

We’ve found the new internet connection to be a big improvement to our productivity and everyone in the studio has given good feedback. We're also really pleased with how fast the turnaround was (from order to a complete working system). Thank you Baltic for supplying us with much better overall service.

Ben McWilliamsDraw and Code
“

We engaged Baltic Broadband and used its Fixed Wireless Access service due to an issue with our IT company & ISP (due to an ongoing dispute) who terminated our hotel’s internet connection unexpectedly, affecting our payment/till systems, booking systems, WiFi and guests and at a time our hotel was at maximum weekend capacity.

Just 4 hours after signing their contract, Baltic Broadband rapidly deployed a 1Gbps Leased Line to our Liverpool City Centre hotel, enabling the hotel to become fully operational once again, helping to reduce operational issues and financial losses.

Ben Elder MIH, Director, Dixie Dean Hotel
“

Baltic installed a high speed service using the fixed wireless access product. We are very happy with the performance provided and the additional support with upgrading it (within hours) as our team has expanded. With being Wireless, we did not need to have fibre cables installed or our car park dug-up, so we are happy in many areas!

Mike Mounfield, Lu Ban Restaurant Limited
“

Baltic's Fixed Wireless Access Product allowed us to get up and running within a matter of days, while BT and others had a 6 month lead-time. Their 20Gbps of Internet provided us with a stable, cost effective service that was very fast and reliable.

Cream Liverpool
“

We've had fibre for years and regularly have at least 2 fibre breaks each year without fail. While our old provider does come out and repair it for free, the downtime to our business was severe. Since we switched to Baltic's Fixed Wireless Access product, we've had 2.3 years continual service so far without any downtime at all, despite local power cuts, 100mph winds, bad weather, heat waves and more!

Tim Ackers, Mclaren Automotive
“

"Baltic's installation of a wireless connection into our Liverpool City Centre offices has provided us with a much more reliable, stable and faster service than with our previous provider who was more expensive. With our new Baltic connection, I can link our studio's software to remote post-production studios at lightning speed and it's consistent, and so far so good, we are really happy with Baltic Broadband!"

Sam AugusteOnomatopoeia Post
“

Baltic provided our new office with a wireless connection far faster than we'd been quoted by other providers. Not only did they take the time to come out to see us and sit down to explain in layman terms how things would work, they really went the extra mile to look after us, quite a refreshing change from BT and others who treat us with contempt!

James Sergeant
“

Baltic Broadband really showed their strengths with getting our 500Mbps wireless leased line running in just 3 days from order, Bravo!, we are now able to complete our move far quicker than the 90 days quoted by other providers, plus I love that I'm now dealing with a local company rather than an overseas call center type operation who won't really value our business.

John BjornestadPinpoint Couriers
“

We are very happy with Baltic's Fixed Wireless Access product, we've had one single downtime event in 3 years (that was our own power cut) and no cause or reason to contact Baltic's support due to the fantastic uptime we've enjoyed. The business next door to us has a fibre coming into his property and has endured years of misery with the regular failures, that is, until we told him about Baltic and he's now moved over.

Sarah Roberts, Pioneer Healthcare
“

Baltic enabled our City Stop apartments with high speed internet, and since then, our on-line reviews have really improved, with all guests now being able to stream, do social media and even work during their stay with us. A good internet connection provided by a local company who really cares about our business is hard to come by, what a great find Baltic Broadband really was!

Andzelika AntuchaiteCity Stop Apartments
“

We already have fibre into our premises that acts as our main line for our 80+ office based staff. We use Baltic's Fixed Wireless product as a backup as it's a perfect technology to counter the often fibre breaks that we have on the main line. Wireless is an ideal product to use as a backup because it does not travel along the same routes as fibre, it simply comes through the air. Now we have the best of both worlds.

Large PLC in Liverpool
“

Baltic's installation of a wireless connection into our Liverpool City Centre offices has transformed our operation with a 1Gbps Connection. Not only was it installed within a few days, we have 8 times faster speed for half the price!

Karen Woodside, Merseyside Law Centre(Baltic customer installed March 2022 with Fixed Wireless Access Product)
“

Baltic set up our new Fixed Wireless Access service in record time. We've enjoyed high speeds and super reliable service all the way through.

James, Rose, St James House PLC
“

Fixed Wireless Access was clearly the choice when faced with months of road closures, digging up the city's streets and the pain having to deal with overseas call centres for 9+ months (with BT). One call to Baltic resulted in a 1Gbps service that was installed within 4 working days and more stable that we've ever had from any of the other providers in our other properties.

John Graham, Contract Vehicles
“

Baltic have been able to setup the Fixed Wireless Internet product to our premises within just a few days and for at least half the cost of the nearest competition. As we share the building with our tenants, it was also a great asset to help attract people into our space as we have Liverpool's Fastest internet already installed and waiting for them!

Rachel Bird, City Hearts
“

A a small business, we really struggled with getting good reliable connectivity from BT and on 4G. Based in the Liverpool City Centre, we struggled to take card payments as our internet was very slow and totally unreliable. Thanks to Baltic Broadband, we went from 4Mbps download and 700Kbps upload to 350Mbps upload and download within a matter of days, now I just need our staff to wash the cars faster! 🙂

Ali AlqasbJamaica Street Car Wash
“

Fantastic working with you on this one! Super quick turnaround, fantastic comms throughout!

Alexander AsheBritannia IT

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