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Business Connectivity Order

Please complete this short form to order your Internet Service. This form should take around 10-15 minutes to complete. If you need help at any time, call us on 0151 279 1000.

Step 1 of 5

20%

Business Details

I'm an existing Baltic Customer
Please enter your company name, trading name or a name that you trade by (if a sole trader).
Please provide some additional detail about your existing account with us, like existing company name, account number, email address and also a phone number that we can reach you, so we can check our records for data protection.
Please enter this as per your Companies House registration.
Correspondence & Billing Address(Required)
Enter here your main correspondence address that your account will be registered to and will be printed on your contract. This address will also appear on your invoices. If you need the correspondence address and billing address to be seperate, you can ask us to change this once the account is active.
Main Company Contact
This should be the main contact person on your account that will be authorised to deal with enquiries.
Enter the contact phone number of the main company contact.
Email(Required)
Enter the email address of the main company contact.
Add Additional Company Contact
Additional Company Contact
This could be a second nominated person that you would like on the account.
Enter the contact phone number of the additional company contact.
Email
Enter the contact email address of the additional contact.
Would you like Text Message Alerts?
When we plan to do scheduled maintenance on your connection or we notice a problem with your connection, we can send you or a team member a text message in order to keep you in the loop.
Enter the numbers here, separated by comma's that you would like any alerts to go to.
If you have an existing internet provider, please enter it here.

Package and Location

Please choose your package.
IP Address Requirement
If you need a static IP address for your router, please select it here.
With static IP addresses, we set these up on our router installed in your premises. You'll need to have a router plugged directly into ours, setup with your allocated IP address. Note: If a /31 is selected, check this is compatible with your router!
Installation Address(Required)
Enter here the address of the property that you require the service to be installed into.
Treating vulnerable customers fairly
Is this connection at this address providing services to persons that are classified as vulnerable as per the Ofcom General Conditions C5.1-5.5, Section 3(1) of the Communications Act 2003?

Additional Installation Details

Most of the time, we will need to perform an on-site survey in order to determine the location of our equipment that will need to be installed. We'll be in touch to confirm when a survey can be conducted before your prefered installation date.
We will likely need to perform a technical survey, (an inspection only) for the plan of cable routes, (roof equipment, if applicable) location of routers and any other equipment. Please propose a date here, your allocated project manager will confirm if this is acceptable along with the time that they can visit.
DD slash MM slash YYYY
Please provide your preferred date of installation here, your allocated project manager will confirm if this is acceptable along with the time that they can visit, bearing in mind that if Baltic is not pre-installed, it will generally have a lead-time as specified in the product description. Please ensure that there are at least 7 days in-between your survey date and this proposed installation date.
DD slash MM slash YYYY
Installation Site Opening Hours
:
Installation Site Closing Hours
:
Please supply the details of the on-site contact person/manager who will be our contact for arranging access for the installation, ideally a name, phone number and email address.
Are you using an IT Person/Contractor with this installation?
Some customers have their own IT people who can help with the installation of the customers network and or need to be part of it (strongly recommended).
Please supply the contact details of the IT company/person's that are helping you with this installation. We will contact them as part of this installation and your assigned project manager will keep them in the loop throughout the process. Feel free to add any other helpful information such as what you have asked them to do, when and any special instructions to help both parties manage your installation so it goes smoothly.
Are mains power and earthed 13 Amp sockets available at the install location?
You will need to ensure that we have power on-site for our equipment, as without it, we are unable to test or commision your service.
Is out of hours work or equipment migration required?
Some customers require us to install/migrate their internet service outside of standarding working hours. NOTE that out of hours migration will incur additional charges.
Do you need to complete a lease/tenancy agreement before Baltic can carry out your installation?
Some customers may move in at a later date or are awaiting legal confirmation of their tenancy, property purchase or a date that they can enter their demise.
Do you require a lockable communications cabinet to securely house Baltic's Equipment?
It's always advisable to have the router that we supply installed into a communications rack in order to protect it. Most customers have one of these already, if you don't and require one, please select this.
Was the building in which you occupy built before year 2000?
Is there an Asbestos register on site?
Asbestos could be in any building constructed before 2000. Asbestos must be properly managed to prevent people from dying from asbestos diseases in the future. If you are responsible for maintenance and repair for non-domestic premises, you have a legal duty to manage the risk from asbestos. You can download a template here. If Baltic Broadband does work in your building, we have a legal obligation to check for asbestos because if we disturb it, our Engineers can inhale deadly asbestos fibres that can lead to fatal lung diseases.
Please upload your Is there an Asbestos Register here.
Drop files here or
Max. file size: 300 MB, Max. files: 10.
    Do you require a copy of the Risk and Method Statement (RAMS) for this project?
    Although we complete Risk Assessments internally for each installation, some customers require visibility of our RAMS for each project. If selected, this is normally prepared by a third party (H&S approved contractor), as such we charge an extra fee of £250.00 +VAT if you need this.
    Are you happy providing wayleave/permission to us?
    You may need permission from a landlord or building manager in order to allow us access to install our equipment onto it.
    Baltic Broadband Standard Wayleave Agreement for Customers
    TELECOMMUNICATIONS WAYLEAVE AGREEMENT FOR BALTIC BROADBAND LIMITED

    Notice:

    This is an agreement under the Electronic Communications Code (the “Code”) set out in Schedule 3A of the Communications Act 2003 (as amended by Schedule 1 of the Digital Economy Act 2017).

    Under the Code Baltic Broadband, under Ofcom’s licence, enjoys statutory rights for e.g. the installation of its apparatus. This agreement reflects these rights but will continue to apply if one or more of the statutory rights cease to apply.

    Further information about the Code is set out on page 2 of this agreement.
    Please keep this agreement with your title deeds.

    This agreement may be executed in the original or as an electronic/scanned version, and counterpart versions if necessary.


    This agreement is between you,

    and us, Baltic Broadband Limited (Company No. 10868537), whose registered office is 15 Gibraltar Row, King Edward Industrial Estate, Liverpool, United Kingdom, L3 7HJ.

    The term ‘you’ includes your successors in title and any others who are bound by this agreement under the terms of the Code and the term ‘us’ includes our contractors and anyone who takes over our business. Your signatory below confirms that (s)he is authorised to sign this agreement on behalf of the occupier of the property described below.

    This agreement relates to the following property:

    (the “Property”)

    and to the installation of communications apparatus including but not limited to racks, switches and cabling (which may be indicated or described in an attached proposal or plan).

    Describe your relationship to the installation property and the capacity in which you have the authority to sign this agreement

    The terms of our agreement are as set out below.

    Our rights

    We have the right to:

    Install (and keep installed) our apparatus on, under, through or over your Property including in existing ducts.

    Inspect, operate, repair, adjust, alter, upgrade and maintain our apparatus, and connect it to a power supply.
    Remove our apparatus.
    Cut (or require the cutting back of) any vegetation that will or may interfere with our apparatus.

    We may also share our apparatus with another provider that is also a code operator and carry out works to let that sharing take place. We may only upgrade or share our apparatus and use any rights we have associated with this, if the changes to our apparatus from upgrading or sharing i) have no more than a minimal effect on the appearance of the apparatus and ii) do not cause you additional loss, damage or expense, or have an adverse effect on your enjoyment to your Property.

    We may come onto your Property to do any of these things and may bring vehicles and machinery. Whenever possible we will arrange access through the building manager.

    These rights continue until this agreement is ended, as set out in Clause 6 (“Ending this agreement”) below.

    Our responsibilities

    We may perform works as required to exercise our rights but will cause as little damage to your Property as possible and will repair any damage we cause to your reasonable satisfaction.

    If someone brings a claim against you for loss or damage arising from our actions we will compensate (indemnify) you in respect of that claim i) provided that you did not cause or ii) except to the extent that you contributed to the claim, and also provided that in each case you tell us about it as soon as possible and that you do not admit liability or make any payment without our prior written consent.

    Our liability to you under this wayleave is limited to the sum of £1,000,000 but this does not affect our liability for death or personal injury caused by our negligence. We will only be responsible for losses that result directly from our actions, neglect or default.
    We will comply with our statutory obligations in relation to health and safety and exercise our rights in accordance with the legislation that applies to our business.

    Your responsibilities

    You must not build or place anything on your Property that makes it more difficult for us to access our apparatus. Also, you must not plant anything that might interfere with the apparatus unless required to do so by planning law.

    You must not interfere with or access our apparatus or in any way damage it or allow anyone under your control to do so. You confirm that any information provided to us by you in connection with the installation of the apparatus is or will be materially correct.

    When signing this agreement your signatory warrants that he/she has the required authority to sign for and on behalf of you and that you are able to grant the rights contained herein.

    You agree to allow us access to the site in order to market our business and services. This can include raising awareness of our services and providing information to the residents on the services and products we offer (including health and safety information) as well as poster displays and leafleting.

    Moving our apparatus

    You may serve us with notice requiring us to relocate our apparatus as necessary to enable you to carry out a proposed improvement to the Property. Provided we have the necessary rights and that such alteration will not interfere with our provision of services (either because we are easily able to provide service from the altered location or because the Property has been vacated and there is no likelihood of us providing services there in the future) and that you pay our reasonable direct costs of relocating, we agree to relocate promptly as required by the notice. If we do not relocate as required, we will compensate you in respect of any direct losses you incur, provided that you take reasonable steps to minimise such loss.

    Who owns apparatus

    Our apparatus belongs to us at all times. You will have a right to use the apparatus to receive our services only if you have a valid service agreement with us.

    Ending this agreement

    You can end this agreement by giving us at least 12 months’ written notice if one or more of the following occur (setting out sufficient details in the notice):

    i) that the agreement ought to come to an end as a result of substantial breaches of our obligations under this agreement and either the breaches cannot be remedied or we have failed to remedy them within a reasonable period after being notified;

    ii) you intend to redevelop all or part of the Property, or any neighbouring land, and cannot reasonably do so, unless this agreement ends;

    iii) the continuation of the agreement will cause prejudice to you and (a) the prejudice caused to you by the continuation of this agreement cannot be adequately compensated by money and (b) the public benefit likely to result from continuing this agreement does not outweigh the prejudice to you.

    This agreement will also come to an end if we remove our apparatus from the Property and there is no likelihood of us providing services there in the future.

    Transferring this agreement

    We may transfer this agreement to another entity which has had the Code applied to it (a “Transferee”). The Transferee will be bound by this agreement from the date of transfer and we will not be liable for any breach of this agreement which happens on or after that date, if, before the breach, you were given written notice of the Transferee’s name and of its address for sending notices.

    Severance

    If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

    If any provision or part-provision of this agreement is deemed deleted under this Clause 8 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.


    Notices

    We will send notices to your address shown on page 1 of this agreement. You must send notices to our registered office address. The process for sending notices is set out in the Code.

    Notes (these notes do not form part of our agreement)

    The Code is set out in Schedule 3A of the Communications Act 2003, as amended and sets out our rights and responsibilities when we put apparatus on private property.

    Part 2 of the Code sets out the requirements for the agreement between us to install our apparatus.

    Part 15 of the Code sets out the procedure for notices (the form of which may be prescribed by Ofcom).

    Feel free to enter anything else that you think that we should know that could assist your installation. such as access codes/key locations for roof access, caretaker/building manager contact details etc or even if you are aware of birds nesting on your roof which are classed as "protected" under the Wildlife and Countryside Act 1981.
    If you think it would be helpful to upload building plans, planning applications, office layout drawings etc to aid in the installation, then please do so. Feel free to take pictures of preferred install location that you would like the router to be installed into, to help our installations team.
    Drop files here or
    Max. file size: 300 MB, Max. files: 30.

      Billing Details

      All services are billed monthly in advance. Your first bill will include the installation charge and the first month of your service (which will act as a credit on the account and used once your service goes live, - called the Activation Date). On-going monthly payments will be collected each month on the anniversary of your Activation date and you will receive a full VAT invoice accordingly.
      If you need any Purchase Order/Ref. printed on your invoice, please enter it here. If you have multiple services with us, it can prove useful to add project names, property info for this order, such as "Head-Office-Main-Connection"
      Payment Type
      Please choose how you would like to pay for your internet package. In the case of Direct Debit, we will take your first payment upfront immediately and you will receive invoices monthly from us.
      50% Discount Removal(Required)
      Our services are already discounted by 50% when customers elect to pay by Direct Debit as this helps us keep our costs down by automating our billing processes.

      If a customer requires the ability not to use Direct Debit and instead needs a monthly invoice (paid manually) and time to pay, we remove the 50% discount from our pricing as result. In addition to this, if customers requires payment terms to suit them, we will need to conduct a credit check against the business first which will add delays to your order. Our finance team will be in touch shortly if you select this option.

      If you have any queries regarding this, you can contact us on 0151 279 1000.
      Enter one or multiple email addresses separated by commas that will receive your monthly invoices. Invoices are sent from finance@balticbroadband.com at 10am on the Anniversary of your Activation Date.

      Final Order Confirmation

      Sometimes we issue coupons from special offers that we have available, enter your code here if you have one.
      please wait
      This amount is your installation fee and first month of the package that you have selected, with VAT added of 20% and will be taken by Direct Debit shortly if you have chosen that option.

      Get internet connectivity to your business within 10 days Get Connected

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      Specialist Areas

      Film and TV
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      Baltic News

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      © 2023 Baltic Broadband Limited. All Rights Reserved.

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        • Business Internet
          • Wireless Internet (FWA)
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          • Fibre to the Premises (FTTP)
          • Baltic Enabled Buildings (BBEB’s)
        • Emergency Internet
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        • Baltic Teleport
        • Connected Venues
        • Event Connectivity
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        • Coworking Desk Space
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