We know the internet is crucial to the running of your business. So we’ve included a 100% target service availability Service Level agreements along with guarantees around service delivery and network performance.
We’re confident that you’ll be more than happy with our services. But if for some reason we don’t quite meet the standards we’ve set, we’ll pay you compensation to say sorry along with a personal apology from our management team.
For example, for our Dedicated Internet products (100% SLA), we’ll give you back one day’s charges for every hour that we fail to deliver.
You can read more about our various Guaranteed service levels for Connectivity, for Colocation or you can download our various SLA’s in full below:
Download – Connectivity Service Level Agreement
Download – Colocation Service Level Agreement