Student Developments Frequently Asked Questions

What are the Average Speeds that I can give my Students

Your students can enjoy speeds from 350Mbps both upload and download to 1Gbps depending on the package installed into your premises. From a marketing point of view, you can advertise your building and it’s speeds to prospective students to help you attract higher rents and potentially enjoy longer tenancies.  Remember that our fast speeds are complimented by the other value added service that we provide, detailed here.

 

How does the SLA work?

You can read our SLA in our contract with you, but in short, we promise to answer your call and acknowledge the fault within 1 hour maximum and if there is a fault within our control, we promise to fix within 5 hours or your full package cost is refunded.

Of course, there are things outside of our control, like power failures, storms, large-scale internet failures and a whole host of things that could lead to you losing service, however based on the elements that we do control, our SLA gives you peace of mind that we’ve got your back.

 

How do the One Month Contract Work?

On the Small and Medium Packages we offer a simple one month contract which means you just have to give us one months notice at any time that you wish to leave us.  There are no penalties to pay. We can do this as we are confident of the speed and service we can deliver to your premises and therefore don’t feel that we need to put Landlords into long term onerous contracts that serve only to reward a providers bad service.

On the larger packages like Large and Super Large, we’ve had to create a 12 month contract as these quite often are delivered by Fibre to the Premises and require significant upfront investment on our behalf, as result monthly contracts just won’t work, however we are flexible and are happy to discuss shared risk partnerships should you need a monthly contract on these packages.

 

What are the Direct Connections to Universities and how does it work?

We install direct connections from your premises into the local Universities networks that effectively bypass the internet and are a direct, secure and very fast route from the students device (in your property) directly to the Universities systems, giving a feeling of almost being there.  This feature lets students do their work and research outside of the University campus but at lightning fast speeds, helping them to be more productive while offering a huge USP to your building as a student landlord.

It must be noted that, since we’ve launched this feature, landlords have seen a 50% increase in property bookings and quite often the establishment of waiting lists as demand outstrips supply. We now regularly receive enquiries from students planning their forthcoming stay within the region, who enquire with us as to the broadband status of a building they are considering and if Baltic Broadband is actually present or not.

Across the property sector we are hearing of rising vacant periods, lower achievable rentals and generally greater discontent from students with their existing internet provision in properties that do not have direct University connections.

From a technical point of view, we are accessing the Universities networks at a huge 30 Gbit/s and bringing that private connection directly to your building, at no extra cost, using a dedicated VLAN that students can use, using the same WIFI access points and without any changes to your existing network, a feature that is offered on all of our student development packages.

 

How can Students can use my Broadband outside of my building (Jelly WIFI)

The Broadband that you offer your students doesn’t have to stop when they walk out of your building.

Students can use your Broadband package (free of charge) outside of your building(s) at any of our private WIFI hotspot locations around the region (for example library’s, cafes, pubs, clubs and train stations), allowing them to work outside of your property while enjoying the same speeds and other benefits that your package offers.

By using the private hotspots, your students don’t have to pay or be forced to use many of the slow WIFI services being offered by many venues, instead, they can enjoy the added value that your Broadband package offers and without any hassle with signups, form-filling or hotspots that are simply designed for marketing purposes.

Please see our Jelly WIFI page for more information and supported locations throughout the region.

 

The 7 Day Installation, how does it work?

Upon completion of our survey, we do our best to get your building installed within a 7 working day time-frame.  There are many assumptions with this though, such as if you are in a listed building (planning permission etc), Wayleave access or restricted access to roofs or high walls if we are installing radio equipment.  Buildings with easy line of sight and accessible roofs and with some sort of existing infrastructure generally tend to be installed within our regular 7 day period.  Lead times will be confirmed upon survey.

 

How does the Social Media Optimisation work?

Every student premises has some sort of typical traffic profile, for example they visit the same websites regularly or use certain types of applications for social media.  If we can learn what a customer uses most, we can create “shortcuts” through the internet for these that ultimately speed up the use of these, helping increase productivity while reducing stress for students who are already under significant pressure to complete coursework on-time.

It works by using our in-house algorithm that learns a customers usage over time and saves (caches) commonly visited sites or services and creates direct links over the internet to such services, all without the customers input.  By students also explicitly providing their most important sites that they use, we can focus our algorithm more strategically instead of using a learning process over a period of time.

As one of the first companies to use “Machine Learning” within our network for this function, our experienced algorithms help to speed up connections as much as 25-35%, which can make a noticeable difference at peak times for the websites that you are visiting.

What is “Ultra-fast Access to Netflix & YouTube”

The Internet works by every provider connecting to each other to allow access to networks and services.  Some providers simply send all traffic via a single carrier and let them figure out how to get there, resulting in sometimes slow and poor performing internet, such as buffering video, Netflix restarting and or lack of 4K or HD when watching movies on YouTube.  Baltic has “engineered this problem out” by negotiating direct connections from our network into both Netflix & YouTube, meaning that we’ve by-passed many third party diversions and go around’s and simply gone to the source of the content directly.  The result is fast, clean reliable connections to such content providers so that students have an uninterrupted and enjoyable experience to these services.

In addition to the direct connections, we also save (cache) content directly on the network both after content has been watched, and also before content has been chosen – based on Predictive behaviour modelling (the science of applying mathematical and statistical techniques to historical and transactional data in order to predict the future behaviour of customers).  In short, our algorithm tries to predict what a customer might watch next, and pre-downloads that movie to a box within your premises so when they do watch it, the content is local to them rather than having to download or stream from the Internet each time. If the content is not local, then of course this will stream from the Internet but using our High Quality direct connections as detailed above. The customer (student) knows nothing of this process (it happens automatically and behind the scenes), other than of course experiencing a good service.

 

What is Redundant Connections as Standard?

Our service is very reliable, however there are times when things happen beyond our control, such as power outages, bad storms and building works that could interrupt our service, causing loss of service to your students.  Baltic install redundant connections as standard, creating what is called a “mesh” arrangement so that your building sits in between multiple internet connections that are fed from different sources.  If one was to fail, your building simply uses the other one within seconds, overall helping to increase up-time and reducing complaints when such freak events do happen.

What is the Gamer Feature and How Does it work?

Many students have game consoles or computers/devices that contact a centralised game server in order to participate/compete with multiplayer games and tournaments.  Many landlords mistakenly believe that just internet speed is the key to a happy broadband experience, however this is not true.

The key to gaming working successfully and reliably are “Latency” and “Jitter” which means the time taken, over the internet, to send information back and forth. The longer the Latency for example, the worse experience for the person playing the game and at its worst stopping to work altogether.

With our Gamer feature, we optimise the connection to known game servers, creating the shortest path possible and therefore the lowest latency possible.  In addition to this, we also use a static IP address for your property so that the service works with a wider range of devices, all resulting in a much better, faster and enjoyable experience that keeps students happy and content with the Broadband service that you offer in your building.

 

What is the Secure WIFI Network?

Baltic don’t just do Broadband, we can also install large WiFi networks that distribute good WIFI around a large building of students.  When we do, we design such systems in such a way that they are secure and each student can be isolated from each other, helping to stop the transmission of virus’s, malware and other nasty things that comes from sharing the same connection.  By isolating each student on the network, each student could see it as their own secure and compartmentalised connection that is not on the same network as others.  The result is another USP that you can offer your students, offering a safer way to connect to the Internet while lessening the chances of them losing their coursework and research if one students device is brought into your building and tries to infect everyone else’s.

How does the Baltic Teleport Work?

Your students are given a small plugin device that plugs into a wall socket. Once they leave your premises (during holidays etc) they take with them and can still use your connection and all of its features but outside your property (like when they return home etc) by simply plugging in the device and logging on to it’s WIFI, regardless where they are in the world.  Using it is just like being in your premises as they enjoy things like the fast speeds, Direct connections to Universities, Gamer Broadband and more.

Once plugged into a wall socket and provided with a WIFI connection, they are then “teleported” to your premises just like being there in person, adding a great unique selling point or value addition to your property while in some cases increasing revenue (as some landlords are charging extra for this service).

 

How does the proactive monitoring of the service work?

We monitor every student development Internet connection every 5 mins.  If the service becomes unavailable, we are instantly alerted and will raise this as a fault under our SLA automatically.  As we are also able to access the building systems remotely, we are able to diagnose a lot of faults without visiting the customer’s site, such as power failures (we always supply a backup battery with our solutions) or environmental changes for example.  For clarity, we monitor the following metrics of our hardware remotely every 5 mins:

  • Ping times
  • Average speeds and throughput
  • Radio Signal
  • Power consumption, CPU and RAM of router
  • DHCP pools and leases
  • Backup battery charge level
  • Internal and external temperatures (of router and radio equipment)