Baltic Broadband Limited is committed to providing users with an internet experience that respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998 and the new General Data Protection Regulation (GDPR) which came into effect on 25th May 2018. The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Baltic Broadband Limited or any of its subsidiaries and by using the www.balticbroadband.com website generally you agree to this use.
Information that we currently collect from our Baltic Broadband Limited customers is as follows:
Name, Address, email address, telephone number & security information.
Contact History (including recordings & feedback)
Your phone or laptop (including IP address, device type & if you consent to sharing with us, your location data)
Your payment information
Your My Account Details
The law allows us to collect & use the information set out above for several reasons, including:
We use this information to help us better understand your requirements. The main uses of the data are:
How long do we hold your data for?
We keep your personal information whilst you continue to interact with us for as long as necessary to fulfil the purposes we collected it for.
We are required by law to keep some data for longer periods than others types & can hold on to some information for longer than seven years after you last interact with us before we delete it & where we don’t need it or are not obliged to keep it, we will delete it before.
It’s easy to opt out
With any marketing communication you receive from Baltic Broadband Limited you have the option to opt-out by either post, telephone, email or SMS. You can opt out at any point by letting us know.
We may provide information about you as follows:
Affiliate Websites
When it comes to delivering our services to the best they can be, we need to link into other appropriate companies.
This is why we have partnered with various trusted third-party companies to help us provide our service to you, these can be accessed via links on our website, although it is worth noting these companies are not part of Baltic Broadband Limited & they are governed by their own terms & conditions, so it’s worth reading their policies as well to see how your information may be used.
If you have any queries or concerns regarding these affiliate companies, please contact the third party as detailed in their privacy policy & they will be happy to assist you.
Any information we store about you is encrypted (scrambled). This is industry-standard encryption technology that protects your data from being intercepted and misused by third parties. When it reaches us, we then encrypt the content and store it on a secure server so that it can only be read by authorised personnel.
Preventing Fraud
All our emails will have an email address ending in balticbroadband.com so if you receive any emails claiming to be from Baltic Broadband Limited which do not end in this then may be fraudulent & should be forwarded to Baltic Broadband Limited at support@balticbroadband.com
Don’t forget your rights
Remember – your data belongs to you- therefore you can request:
You can contact us to exercise these rights at any time as follows:
To ask for your information to be updated, please log into your user account.
For any of the others, please contact our office in writing to: Baltic Broadband Limited, Studio G, 22 Jordan Street, Liverpool. L1 0BP or email support@balticbroadband.com
We will at all times endeavour to act on your requests, however if for any reason we cannot we will provide you with reasons of our refusal.
Your right to withdraw consent
Whenever you give us your consent to use your personal data, you have the right to change your mind at any time & withdraw that consent. The easiest way to withdraw is to contact our support team. However, where we are legally allowed to use your data, we may continue to do so.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Your right to withdraw consent
Whenever you give us your consent to use your personal data, you have the right to change your mind at any time & withdraw that consent. The easiest way to withdraw is to contact our support team. However, where we are legally allowed to use your data, we may continue to do so.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
Filing a complaint
We’re always happy to help you with any issues you have. However , if you’d like to make a complaint with the Information Commissioner’s Office, please visit www.ico.org.uk
Stay safe & secure
We always endeavour to keep our websites as safe as possible. You will have your own unique username & password to access your account. Like with any password, you must keep this password confidential & must not disclose it or share it with anyone and you will be responsible for all activities that occur under your password. If you know or suspect someone has your password, you should notify us immediately (see Contact page).
If we think there is or has been a breach of security we will notify you immediately. We may ask you to change your password or we will suspend your account until we have verified your identity or your account has been secured.
We’re always happy to help you with any issues you have. However , if you’d like to make a complaint with the Information Commissioner’s Office, please visit www.ico.org.uk
Cookies are small pieces of information stored by your internet browser on to your computer’s hard drive. Like most website providers, Baltic Broadband Limited uses cookies to enable us to make a link between you and the information you have provided to our web site and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to. If you disable cookies from your browser you will not be able to create a shopping basket or place an order on this site.
In order to obtain a copy of all of your personal information held by Baltic Broadband Limited or any of its subsidiaries, you will need to pay an administrative fee of £10.00. Once this has been received, you will receive your copy of your personal details within 20 calendar days. If, after reviewing your personal information, you find that some of it is incorrect, please notify us, contacting us using the details on the contact page.
Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies, content or security of these linked web sites.
A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. The cookie will help website providers to recognise your device the next time you visit their website. There are other similar technologies such as pixel tags, web bugs, web storage and other similar files and technologies that can also do the same thing as cookies. Baltic Broadband Limited uses the term “cookies” in this policy to refer to cookies and all such similar technologies that collect information in this way.
We use cookies for several purposes, as explained in this chart:
Cookie Type | Purpose |
Essential Operational | These cookies are necessary to allow us to operate the services provided by Baltic Broadband Limited as you have requested. For example, they let us recognise what type of subscriber you are and then provide you with services accordingly. |
Performance/Analytics | We use these cookies to analyse how services by Baltic Broadband Limited are accessed, used or are performing. We use this information to maintain, operate and continually improve the services offered by Baltic Broadband Limited. We may also obtain information from our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we are delivering information that you find interesting. |
Functional | These cookies allow us operate certain functions of services provided by Baltic Broadband Limited in line with the choices you make. These cookies mean that when you continue to use or come back to the Baltic Broadband Limited services, we can provide you with them as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services and loading previously saved recordings and faxes to your account. |
Targeting/advertising | We use these cookies to serve you with advertisements that may be relevant to you and your interests. The information may also be used for frequency capping purposes and to help us regulate the advertisements you receive and measure their effectiveness. |
Third Party | We may allow our business partners to use cookies on the Baltic Broadband Limited service for the same purposes identified above. We may also use service providers acting on our behalf to use cookies for the purposes identified above. |
Baltic Broadband Limited Ads | We work with web publishers, advertising networks and service providers to deliver Baltic Broadband Limited ads on other web sites. Cookies may be used to serve you with advertisements that may be relevant to you and your interests on other web sites and to regulate the advertisements you receive and measure their effectiveness. |
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or delete certain cookies. Generally you should also be able to manage similar technologies in the same way that you manage cookies – using your browser’s preferences. The following links show how to adjust the browser settings of commonly used browsers:
Please note that if you choose to block cookies, this may impair or prevent due functioning of Baltic Broadband Limited services.
One of the third party services we use to track activity related to the Service, e.g. by placing cookies is Google Analytics. If you don’t want any information to be collected and used by Google Analytics you can install an opt-out in your web browser.
For more information about the use of cookies and how to block them, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) orwww.aboutads.info/choices (United States). If you have any questions or comments about our use of cookies, please contact us at support@balticbroadband.com or through our contact page.
Please contact us using the details on the contact page.
Changes to our Privacy Policy
We always keep our customers updated, therefore any changes to our privacy policy will be posted on this page & where applicable emailed to you.
Contact Us
While it is important to know all this information & the changes affected by GDPR, we understand it is a plot to take in, therefore we are happy to take any questions on this matter as your peace of mind is our priority.
If you have any questions regarding our Privacy Policy, please don’t hesitate to contact our office via support@balticbroadband.com
Or give our customer support team a call on 0151 279 1000 they are available Monday to Thursday 9am to 5pm (opening hours subject to change). Calls are charged at a local rate.
If you wish to write to us you can do so via:
Baltic Broadband Limited
Studio G
22 Jordan Street
Liverpool
L1 0BP
If you have a fault to report or any technical concerns regarding this site, please contact our support department.
Please see our “Your Data and the Cloud” policy which contains important information relating to the storage, treatment and accessibility of your data.