Home Worker Frequently Asked Questions

What does the installation in our employees home involve?

A typical installation is done by installing a small dish (smaller than a Sky dish) onto a roof, chimney or side wall, which is fed using a small cable that comes from the router.

The router is fitted in the best place for whole house WiFi coverage if we can, but generally somewhere central. The dish on the roof receives the high speed broadband and sends it to the router for all of the house devices to use.

It normally takes around a day to install and our professional engineers will ensure that it’s done with care and sensitivity to the property.  Our dish does not need planning permission or external power.


What kinds of speeds can a home worker expect?

Your home workers can expect the speeds as given on the promised package, which is contended with other users to the ratio given.  For example the Juno package delivers 50mbps upload and download, and we promise that they will receive 50Mbps 75% of the time, otherwise we will provide the service for free for that month. 

For business applications, it’s important to remember that the upload is very important ,possibly more than download, which is the opposite to most consumer connections.


How do the Direct Cloud services operate?

For every connection that we install for your home workers, we prioritise connections to Cloud services, such as Amazon, Microsoft 365, Asure, Salesforce and Xero accounting.  This means that your staff have lightning fast access directly to such services, far beyond the usual speed that is delivered to a home using a regular consumer based broadband service.  The result of course should be a big increase in productivity as they enjoy fast access to the tools they would normally use on an office connection, but at home.


What does “Connect all your home workers up to a single private corporate network” do?

The connections that we provide at your employees home don’t have to be Internet connections.  They can be direct links that connect back to your office, allowing you to centralise a firewall, policies, restrictions or traffic optimisations, just like you would do if the staff were all based in the same office.  This concept can act as a “long ethernet cable” between your central office and the home worker, allowing great flexibility and productivity as they continue to work from home without any speed or technical restrictions that is normally imposed by regular consumer based Broadband.


What is the private Layer 2 VLAN and how will it help us?

The layer 2 service acts as a long ethernet cable between your office and the home worker, meaning that no routing or firewalls or VPN’s are required.  Each home worker can simply appear on a single or different VLAN’s on a switchport inside your office. This helpful feature allows an organisation the maximum flexibility so they can access centralised resources like firewalls, custom home worker data policies, and manage every home workers I.T without having to install expensive or hard to maintain equipment.

One of the other major benefits of Layer 2 is for Game Developers, Internet of Things and software development companies as some require the ability to have development hardware and even small scale servers local to the home worker (for development access), but such hardware needs to be on a single or same broadcast domain as other devices located with other home workers, or the central office.  

Overall, this feature should result in the home worker having exactly the same network access if they were based at a physical office desk.


Can I have the same IP address for all my home workers as my office IP address as certain services or websites lock us down for security to a single address?

Yes, just ask us to switch this feature on, and you can have all of your home workers using a single IP address if required.  In addition to this, for more advanced customers, we can route the home workers connection directly into your office based firewall so your I.T staff and control and set their own policies for even more flexibility.